Martels bridal boutique header | Martels bridal boutique

Frequently Asked Questions

No two appointments are the same but our video will reassure you that you have the whole bridal boutique to yourself and your guests and above all . . . . . it’s fun

Owners, Samantha Turner & Karen Lambert are ably assisted by Vanessa Martin.

What stockists do you hold?

As the area stockist for Kenneth Winston (all 3 of their ranges – Kenneth Winston, Ella Rosa and Gallery; Paul Zeni Couture; Richard Designs and Emma Bridals, Martels Bridal Boutique stocks a range of their beautiful bridal gowns and Bridesmaid dresses by Emma Bridals and Richard Designs.   There are such a huge range to choose from and our stock is growing.

How long does it take to get my dress?

Our bridal gowns take on average 12 weeks to order (Kenneth Winston & Paul Zeni – 25 weeks) and 8 to 12 weeks for bridesmaids and flower girls.  However ‘rush’ options are available for a small fee.

What if I need a dress quicker than that?

Martels Bridal Boutique always carries a selection of sample dresses that can be taken away on the day.   Ideal for brides on a shorter timescale or smaller budget.

What happens if my dress needs altering or I want to change it slightly?  What does it cost?

We have excellent seamstresses we can recommend who can alter dresses and make them fit you to perfection, should they need a little tweak!  As for cost, this is dependent on what you need done and is between you and your chosen seamstress.

Is there free parking at Martels Bridal Boutique?

Martels Bridal Boutique is housed in Martels Wedding Village, there is plenty of free parking on site.

How do I pay for my dress/es?

When you have found your perfect wedding gown or ideal bridesmaid dresses, we need a 50% deposit to place the order with the designers.  This is non-refundable as when your order is placed, your dress or dresses go into production just for you.   The balance is required upon collection of your dresses.

However, we can offer an interest free instalment plan.  Talk to your bridal consultant at your appointment on how we can structure this for you.

What payment methods can I use?

We take card payments (not American Express) or we can invoice you and you can pay via online banking.  We no longer accept cheques.

What other services can I find during my visit to Martels Bridal Boutique?

Apart from a beautiful range of veils, tiaras, belts etc the boutique is part of Martel Wedding Village.  There you will find around 20 other wedding related businesses such as dapper chaps formal wear for your grooms and grooms men, Christine’s for the mothers of the bride & groom, hair & makeup, photographers, videographers etc etc – click on the link to see what else you can get at Martels Wedding Village.

Why choose Martels Bridal Boutique?

Having spent over 16 years working together as award-winning wedding planners, Karen Lambert & Samantha Turner, know just how important your wedding day is.  A major part of that day is for you, the bride, to look and feel a million dollars.  Wearing the perfect dress is a huge step towards that dream and we want you to thoroughly enjoy the experience of finding that dress.